Pathways key to resolving critical IT issues speedily is our dedicated Remote Support Helpdesk.
Utilising the latest Remote Support Application technology, the Pathways Remote Support centre resolves 80% of desktop user support calls in this fashion. In lay men’s terms, this is done by logging on to the remote computer (the desktop user who logged the support ticket), the Helpdesk staff then take control of the user’s computer and resolve the issue over the internet, whilst simultaneously walking the user through the process telephonically.
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Why Customers Us!
Just wanted to send a short note to commend Goitseona on his amazing job at our offices today in clearing out all the “old, historical hardware, desktops, laptops etc” in our server room. We have needed it to be done for so long and finally we have a spotless, easy…
- Ms. D. Bamber (Admin Officer) -
I would also like to thank you and all the chaps for the good job done over the weekend. It all went well, thanks. Please pass my thanks to all involved.
- Mr K. Cullen (Financial Manager) -
The service of Johan is excellent and the improvement to our IT is very satisfactory.
- Mr Van Den Berg (Managing Director) -
Just to let you know that Warren is an absolute star and asset on the BMC team. His personality, knowledge of his product and efficiency add incredible value to us doing what we are called to do better.”
- Mr L. Klein (National Director) -
This is a note to acknowledge Amit for his speedy response and helpful manner when I recently received a new laptop. All programs, data and email had to be transferred from the old laptop to the new. Added to that there were a few issues with the 64bit laptop but…
- Ms. A. Brooksbank (Senior Consultant) -
Why Choose Us?
12 Years ExperienceRest assured, Pathways has travelled this path before. For over 12 years Pathways has provided a strategic, cost effective IT support function to clients across multiple industries and market sectors.
Cost EffectiveFixed costing so you know what you are “in for”right up front. Simple!
24/7 SupportPathways provide 24/7 IT support facilities. Practical support to keep you moving.
Skilled PeopleThe skill of our staff determines the efficiency of your IT! That’s why we have the best.
What More We Offer
Interested in moving some of your core business applications to the Cloud?
Your business may be a possible candidate for Office 365 Services.Pathways is certified to assist with Office 365 implementations, deployments, migrations and ingestions.
Contact us today to see how your business or organization could benefit from the reduced operating costs, high up-time, and availability and minimal administration and support that the Office 365 suite affords
Are your employee’s smartphones an open door to your secure network & critical data?
Our Managed Mobile Solution is designed to provide enterprise class IT management for mobile devices, at a cost that meets the needs of an SMB.
Cloud backups are a critical part of a business contingency plan.
Pathways will assist to identify key data to be backed up and stored offsite. An offsite backup procedure will be developed and maintained according to your specific requirements, meaning that in the event of possible IT infrastructure failures, vital information is retained.
South African leader in managed IT Outsourcing services.
Pathways offers full IT Support Services for Microsoft Exchange versions 2000, 2003, 2007, 2010,2013. These Outsourced IT Services include, MS Exchange installations, upgrades, migrations, maintenance, support, backup’s etc.
Mimecast Unified Email Management (UEM) amplifies the benefits of our email security, continuity and archiving solutions.
Delivering a single, tightly integrated, cloud-based service managed from a central, web-based administration console.
It radically simplifies the notoriously complex world of email management by removing the need to deploy, integrate and manage multiple third party systems –leaving you with a lean, high performance Exchange server to manage.